Onboarding, QBRs, expansion, renewal, save motions. Triggered by Salesforce, Gainsight, ChurnZero, or Planhat events — tuned to each account's usage and outcome data.
Customer experience is a stream of triggered moments, not a batch send. Health scores drop, an adoption milestone hits, a renewal window opens. Each signal needs the right video, delivered in the right place, iterated fast when it misses.
Salesforce, HubSpot, Gainsight, ChurnZero, Planhat, plus the CDP. GLX connects natively, fires on any lifecycle event, and writes engagement back to the record. No standalone dashboard.
CX teams iterate constantly. Swap onboarding per segment. Tune a QBR template in the morning. Cut a save video by lunch. Frame-level editing in the product, API-scale delivery behind it.
Welcome video that knows the account name, plan, primary use case, and the CSM. Auto-translated for international accounts.
Pull usage data from Gainsight or Salesforce. Render a QBR-ready summary referencing the account's ROI, top users, and recommended next steps.
Detect expansion signals — usage growth, new users, plan limits hit. Trigger a personalized expansion video tied to the account's usage.
Trigger renewal nudges from health-score drops or risk flags. Each video addresses the specific risk reason and the next step.
Personalized video at every stage of the customer lifecycle, triggered by the events already flowing through your CRM, CS platform, or CDP.
A personalized welcome, setup walkthrough, and first-value video per new customer, keyed to product, plan, and stakeholder. Compress time to value, cut email volume.
Fire a milestone video the moment a customer hits an adoption metric, feature usage threshold, or account anniversary. Reinforce value while the win is still fresh.
A produced QBR video per account — pulling usage, outcomes, and roadmap from Gainsight, ChurnZero, or Planhat. Send before the meeting so the call is conversation, not slideshow.
Targeted feature walkthroughs delivered to the user segments most likely to adopt next. Drive the usage that gates renewal and expansion.
A pre-renewal recap video per account 60, 30, and 7 days before the renewal date. Surface outcomes and roadmap. Turn renewal into confirmation, not negotiation.
When a health-score drop or churn signal fires, GLX generates a targeted save video tuned to the risk driver. CSMs get air cover, accounts get attention before the cancel.
GLX plugs into the systems CX runs on. Salesforce for the source of truth, Gainsight or ChurnZero or Planhat for the CS workflow, HubSpot or a CDP for the lifecycle orchestration.
CRM for the data, CS platform for the trigger, CDP for the audience, GLX for the video. API + MCP Server cover anything custom. See all integrations →
Native connectors for Salesforce, HubSpot, Gainsight, ChurnZero, Planhat, Customer.io, Braze, Iterable. API + MCP for custom.
Pick the events that matter — onboarding start, milestone hit, health-score drop, renewal countdown — map each to a Story Builder template.
Every triggered event generates a unique video with customer, product, and usage context baked in. One credit, one video.
Engagement flows back to the CRM, CS platform, and CDP. Tie video to health score, renewal, and expansion outcomes.
CS teams running personalized lifecycle video on GLX see the impact in the numbers that matter most: churn, expansion, and time to value. The proof sits in the health scores and renewal rates across the customer base.
Source: 2025 GLX Studio customer benchmark data, customer success teams using personalized video for QBRs, adoption coaching, and save motions. Representative accounts include Higher Logic and ThermStar.
Personalized lifecycle video drives 60% higher retention by addressing each customer's specific situation and needs.
Yes. Connect Gainsight, ChurnZero, HubSpot, or Salesforce. Trigger personalized video on health-score changes, milestones, or risk events.
We'll generate a personalized retention video on a live call — using the account's actual data.