Privacy Policy

1. Introduction

GLX Studio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise video personalization platform.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide to us, including:

• Account information (name, email, company details)
• Profile information and user preferences
• Content you create, upload, or share (videos, scripts, assets)
• Communication with our support team
• Payment and billing information

2.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Usage data and analytics (features used, videos created)
• Device information (browser type, operating system)
• IP address and location data
• Cookies and similar tracking technologies
• Log data and error reports

3. How We Use Your Information

We use the collected information for:

• Providing, maintaining, and improving our services
• Processing your video creation and personalization requests
• Authenticating users and maintaining security
• Analyzing usage patterns and platform performance
• Communicating with you about our services
• Sending important updates and security alerts
• Complying with legal obligations
• Preventing fraud and abuse

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in platform operations (cloud hosting, payment processing)
• Business Partners: With your consent, for integrated features and services
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data:

• SOC 2 Type II certified infrastructure
• End-to-end encryption for data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Continuous monitoring and threat detection
• Regular backups and disaster recovery procedures

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time, subject to legal retention requirements. Deleted data is removed from active systems within 30 days and from backup systems within 90 days.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we use your data

To exercise these rights, contact us at privacy@glxstudio.com.

8. International Data Transfers

We operate globally and may transfer data to countries outside your residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, and comply with GDPR requirements for international transfers.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain user sessions and authentication
• Remember user preferences and settings
• Analyze platform usage and performance
• Deliver personalized content and recommendations

You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

11. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notification. Your continued use of the platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices: